Privacy Policy

Privacy policy

Effective Date: 25/03/2025
Last Updated: 25/03/2025

1. Introduction

The Loop Kitchen (“we,” “our,” “us” or “I”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our website, you agree to the terms outlined in this policy.

2. What Information We Collect

We collect the following types of personal information:

• Personal Information: Name, email address, phone number, billing and delivery address.
• Payment Information: Payments are processed securely through Stripe; we do not store your payment details on our servers.
• Order History: Maintained for order tracking, customer service and the reusable container management.
• Profile Information: Any additional details you provide during account registration or checkout (e.g. dietary preferences).
• Technical Information: IP address, browser type, and usage data may be collected via cookies to improve site functionality.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders, including delivery logistics.
• To communicate with you about your order, account or promotional updates (if opted-in).
• To track containers as part of our reusable container system.
• To comply with legal and regulatory obligations.
• To improve and personalise our website and services based on user interactions.

4. How We Store and Protect Your Information

We implement appropriate security measures (such as encryption, access controls and secure servers) to protect your data from unauthorised access, misuse, or disclosure. We retain personal information only as long as necessary to provide our services, fulfil legal obligations and manage our reusable container system.

5. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties strictly for business purposes, such as:

• Payment Processor (Stripe): For secure transaction processing.
• Email Marketing (Brevo): If you have opted in to receive marketing emails.
• Legal authorities: If required to comply with legal obligations, court orders or to protect our legal rights.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information.
• Request deletion of your account and associated data (unless required to retain it by law).
• Opt-out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

To make any of these requests, contact us at hello@theloopkitchen.com.au.

7. Compliance with Australian Privacy Laws

We comply with the Privacy Act 1988 (Cth) and manage your personal information in accordance with the Australian Privacy Principles (APPs).

8. Cookies and Analytics

We currently do not use cookies or third-party tracking tools on our website. If this changes, this policy will be updated to reflect how we collect and use data through those technologies.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: